Frequently asked questions
Catalog & Wholesale
Catalog
Currently, we do not have a paper catalog. Our website is the best way to see our products and up to date pricing. If you have questions or wish to find out if we have an item in stock and it has not yet been published on our site or if we are able to special order an item for you, please contact us at
tiggerscreations@gmail.com, or use our chat with your request or question.
Wholesale
At this time Tiggers Creations, LLC offers discounts based on quantity purchases but does not offer wholesale.
Fundraising Program
Yes, we offer fundraising opportunities for your non-profit organization. We have selected a few of our best selling products to ensure your fundraising is a success. Contact us at tiggerscreations@gmail.com to receive information about our fundraising program.
We would love to help your Non-Profit organization raise additional funds.
There are NO minimum sales amount for your fundraising project. You may open and close the sales at any time. eg; if you want to start your fundraising project on May 1, and run for 2 weeks or 6 months that is at your disgretion. We will provide you with a CODE specific to your organization which must be put in the notes section of the online portion or on the forms provided for your organization.
We also offer classes as a part of the fundraising program for those who are local to Rochester Hills, Michigan which can be held at your location.
I am not confortable ordering online.
For those people who are not comfortable ordering online, please feel free to call
248-686-1613 during normal business hours, or you may fax
248-237-1039. If you should call and no one answers, please leave us a message, we will return your call as soon as possible. There are a variety of reasons why we do not answer your call, we are assisting another customer, we are making a delivery to the post office etc. Your call is important to us.
Mail/Fax order form can be found here:
tiggerscreations.com/mail-other-forms
You may also send an email to
kim@tiggerscreations.com
(PLEASE do not include Credit Card Information in email document, we will require a contact phone number including area code).
Item out of stock
Yes, you may call us during normal business hours or send us a message with the item # and basic description of the product you wish to purchase, someone from our staff will provide you with a time frame that the product may be back in stock or if it can be special ordered for you.
PH:
248-686-1613 (If you get voicemail, please leave a message, a staff member will return your call).
Email:
tiggerscreations@gmail.com
Backorder Policy
Unless we are expecting an item, we do not backorder. You will need to reorder any item not in stock.
What is your return policy?
All returns must have an RMA (Return Authorization Number).
Clearance, Discontinued items are sold
"AS IS" and may not be returned, exchanged or refunded. Check the item description for additional information. Other returns are evaluated case-by-case.
Egg Artistry ~ Please read the item description for information regarding your options
Pierced Jewelry
&
Face Masks ~ In the interest of all our customers, earrings and pierced jewelry, as well as face masks, are excluded from our refund policy. This exclusion arises from a Health and Safety consideration and to prevent the spread of infections. This exclusion is in the interest of hygiene and for the protection of all our customers.
Special or Custom Order ~ Due to the significant investment of time, materials, and creative energy that go into each custom piece, Tigger's Creations, LLC generally has a no refund policy, except in the rare case of product defect. Depending on the chance for re-selling the item, we may, at our discretion, make exceptions to this policy. Customer assumes responsibility for postage to return item. Store credit may be issued in lieu of a refund at our discretion.
Combined Sales Promotion Returns, Refunds
For combination purchases (e.g. buy one get on free or buy one get another item at a reduced price), you must return the free or reduced price item for us to process an exchange or refund. Please note that you will be required to cover the cost of postage if you choose to return an item. Any amound due will be refunded back onto the debit/credit card originally used. Please allow up to 30 business days for this process to be complete.
Clothing and Imprinted Items - All sales are final
Covenant Jewelry
If you purchased one of the Covenant Jewelry pieces and need to return it, please follow these instructions.
Package your jewelry in a box to ensure against further damage in shipping.
Please do not use anything you wish to be returned to you.
Enclose it with your name, address, phone number or email, along with a money order. (personal checks not accepted), for $5.95 US or $6.95 Canadian to cover postage and handling. Allow 4-8 weeks.
Send to:
R.S. Covenant, INC.
P.O. Box 78
O'Fallon, MO. 63366
Shipping & Loss Damages
Where do we ship?
At this time Tiggers Creations, LLC only ships within the United States.
How long will it take for me to receive my order?
Depending on the item(s) ordered.
Generally your product will be shipped within 3 business days for stocked items, special & custom orders will ship as soon as possible from the date of order.
Please allow a minimum of 15 business days from date of order to contact us for updates on your special orders.
We will notify you when your item(s) have shipped. All items are shipped with a tracking number. Please use tracking number when referencing your inquiry. If you have questions prior to placing your order, please use the following venues.
tiggerscreations@gmail.com 248-686-1613 leave a message if you receive our voicemail.
Shipping Disclaimer
Shipping times are estimated in business days, do not include weekends or holidays, in some cases run longer than shown. While we strive to meet these dates, ship time is approximate and subject to change. Standard estimated shipping times listed are for continental US deleveries. Longer time frames are applicable for shipping outside the continental US.
NOTE: Tiggers Creations, LLC is not responsible for late deliveries caused by acts of God (weather conditions, storms, hurricanes, earthquakes, etc...) no refunds will be issued for these reasons. The delivery will occur on the next possible delivery date. We cannot guarantee the exact delivery date as there are many variables that may change when your package arrives.
Loss & Damages
Because we have no control over what happens to our package after it leaves our door, we will not be held liable for packages that are lost, damaged or stolen while in transit or left at property in which product was to be shipped. We take great care to package everything we ship. Most items arrive without any issue, but sometimes breakage does occur. If your item does arrive damaged, it is your responsibility to contact us ASAP. Please keep all packing materials and the damaged item as the carrier may wish to inspect and verify the claim. We will assist by providing required documentation or other necessary information. We do not provide reimbursement for shipping damages – you must settle any damages directly with the carrier.
Privacy Policy
Our Commitment To Your Privacy
Your privacy is important to us. To better protect your privacy the collowing notice explains the information we collect, how it is used, how it is safeguarded. Please contact us if you hace any concerns,. using information provided at top of this page.
BASICS:
What information is collected: As a part of the order process, the following information is collected from shoppers:
Name, Shipping/Billing Address, Email address, phone number, credit/debit card information.
We never sell or trade your information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g., to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
You may opt out of any future contacts from us at any time. We request information from you on our order form. To buy from us, you must provide contact information (like name & shipping address) & financial information (like credit card #, expiry, CVV code). This information is used for billing purposes and to fill your order. If we have trouble processing an order, we'll use this information to contact you. We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order. We partner with another party to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.
Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (e.g. billing or customer service) are granted access to personally identifiable information.
Links
This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
Surveys & Contests
From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary. You may choose whether or not to participate & therefore disclose this information. Information requested may include contact information (such as name & shipping address), demographic information (such as zip code, age level). Contact information will be used to notify the winners and to award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
Whenever material changes are made to the privacy notice specify how you will notify consumers.
PRIVACY POLICY AND USE OF COOKIES
By using Tiggers Creations, LLC web site, or any of the sites/systems developed by Tiggers Creations, LLC, you consent to the collection and use of the information as described here.
Our sites/systems use cookies to store basic information about your visit which is required for the site to operate. If you have not logged into the site or system, then very little of the data relates to you personally (we may store your current internet address (IP address) and some very basic browser settings defining what type of device and browser you are using to access the site, for example). If you use one of our sites/systems as a registered user, and proceed to log into the site or system, then the cookie will be used to keep your session with our server 'alive' so that we know you are logged in. No personal information about you is stored in our cookies. We do not store credit card details nor do we share customer details with any 3rd parties.
For more info about cookies and the use of cookies, see : Information Commissioner's Office and Aboutcookies.org
Tiggers Creations, LLC site only stores personal information relating to you with your permission. You may choose to reveal information to us if, for example, you register or complete a survey. Tiggers Creations, LLC may use the information in connection with processing your inquiries and orders or to help improve our products and services. Any information collected by Tiggers Creations, LLC from users of this site shall not be revealed or disclosed to third parties unless the user's prior written consent thereto is obtained. Information is used solely for the purposes described below.
We bind our employees, partners and associates to observe your privacy and confidentiality rights.
Tiggers Creations, LLC supports secure online shopping using secure server technology.
Tiggers Creations, LLC may collect the following data:
If you choose to register for our newsletters or any other subscription service, we can send you requested information or products, other product information, news, or promotions. If you choose to give us your e-mail address, we will communicate with you via e-mail. We do not share your e-mail address with others outside Tiggers Creations, LLC. You can choose not to receive any more e-mail at any time, by contacting us at tiggerscreations@gmail.com
Depending on how your e-mail settings, information about you may be transmitted automatically when you send e-mail to Tiggers Creations, LLC.
We use IP addresses to help diagnose problems, to administer our Web site, and to gather demographic information. When you visit our site, we recognize only your domain name and not your e-mail address. We will see your e-mail address only if you give it to us by filling out a form or by sending us an e-mail message.
We use cookies to deliver personalized content, to save you having to re-enter your password repeatedly, to keep track of your shopping cart, and to tailor our information offerings to how you and others use the site.
Tiggers Creations, LLC site, from time to time, includes order forms that you fill out to request information, products, and services. Tiggers Creations, LLC does not store any of your financial information (bank account details or credit/debit card details) on our systems. Where we take payment online it is always through a secure 3rd party payments vendor (ie Square) who's sole business is to process card payments online.
From time to time Tiggers Creations, LLC surveys may ask you for demographic information, such as postal codes or your industry sector. If the online survey collects contact data, we may use that data to send you further information only if we specifically asked for your permission in the survey. You are free to retract any permission you gave. Please note that you can opt out of receiving e-mail communications from us whenever you like.
Tiggers Creations, LLC cannot nor does it exercise continuous editorial control over the content of this site and accepts no responsibility for any illegal, discriminatory, defamatory or obscene content appearing on this site. Users are requested to inform Tiggers Creations LLC of such matter appearing on this site by e-mailing tiggerscreations@gmail.com.
3. COMMUNICATION
By sending e-mails to Tiggers Creations, LLC via this site, subscribing to newsletters or utilising the Live Help facility, the user consents to receiving electronic communications from Tiggers Creations, LLC.
The user thereby agrees that all agreements, notices, disclosures and other communications sent by Tiggers Creations, LLC satisfies any legal requirements, including but not limited to, the requirements that such communications should be "in writing".
4. HYPERLINKS
Tiggers Creations, LLC terms and conditions are not applicable to any third party site. Where Tiggers Creations, LLC provides links to other related internet sites, Tiggers Creations, LLC does not sponsor or edit these sites and these links are provided for the user's convenience only. The inclusion of these links does not imply endorsement by Tiggers Creations, LLC of the site and any use and/or reliance on the site is at the user's own risk.
5. DISCLAIMER
The user expressly agrees that the use of Tiggers Creations, LLC site is at the user's sole risk. Tiggers Creations, LLC makes no representations or warranties that this website is free from errors or omissions nor that the service provided will be uninterrupted and free from defects. Users are requested to report any possible malfunctions and defects to tiggerscreations@gmail.com.
This site is provided on an "as is" basis, without any representation or endorsement made and without any warranty of any kind whether express or implied, including but not limited to warranties of satisfactory quality, non-infringement, title, security and compatibility. It is the sole responsibility of the users to satisfy themselves prior to entering into this agreement that the services available on this site will meet the user's individual requirements and be compatible with the user's hardware and/or software.
The user acknowledges and confirms Tiggers Creations, LLC indemnity to, including but not limited to, indirect, direct, incidental, special, consequential and punitive damages arising from the use of or inability to use Tiggers Creations, LLC site. Tiggers Creations, LLC has taken reasonable measures to ensure the integrity of this website and its contents.
However, no warranty, whether express or implied, is given that any applications, downloads or files available via this website are free of viruses, worms, trojans, bombs, time locks or any other data or code which has the ability to corrupt or affect the operation of the user's system.
No advice or opinion expressed on this site should be regarded as professional advice and users are advised to seek professional advice before placing reliance on any opinion given in this site.
6. SECURITY
Any user that delivers or attempts to deliver any damaging code to this website or attempts to gain unauthorised access to any page on this website shall be criminally prosecuted. The Tiggers Creations, LLC may also, at its sole discretion, institute civil action for damages suffered as a result of such conduct.
7. ALTERATIONS TO TERMS AND CONDITIONS
The use of or access to this site constitutes the user's acceptance of the above terms and conditions. Tiggers Creations, LLC has the exclusive discretion to alter the terms and conditions of this site at any time, without prior notice to the user.
8. ENQUIRIES
If you have any questions about the Tiggers Creations, LLCTerms and Conditions, please contact: tiggerscreations@gmail.com
Order changes, Errors, and cancellations?
Changes & Cancellations
Once your order is placed we begin working on it right away. Every person in our facility as well as vendors will be involved in your order at some point. Most of the time involved in your order is in the Pre-Production phase. Therefore, you may be subject to a $50 change fee in addition to the added cost involved such as (restocking fees, shipping expenses, etc.) if you make any change to your order once it has been placed. If you have approved your proof(s) your order you will also be subject to a $35 fee to offset the costs of wages etc., any changes to your order will result in delays and the deadline cannot be guaranteed.
Any cancellations will be subject to restocking fees. Any pre-payments will be forfeited. If production has begun we cannot cancel your order.
Errors
It is very important to look over every detail of your order, as this is exactly how it will be produced. We will not accept responsibility for corrections. Any modification requested after customer approval will result in production delays and additional expenses for which the client will be invoiced for accordingly. Any delays in the approval process longer than 24 hours after proof was sent can/will result in production delays. Tiggers Creations, LLC does try and catch mistakes ahead of time. If we find a mistake or feel that a mistake has been made, we will contact you to verify, however, we will not be responsible if your proof is approved with errors.
Printing, stitching, and other imprinted items can only be as good as the artwork. Tiggers Creations, LLC will not be responsible for poor quality customization due to poor artwork. Tiggers Creations, LLC is also not responsible for any misspelling or errors you provided us to use on your product.
Quanity disclaimer
Need more than showing available?
Certain item(s) are available in larger quantities, by request. Please contact us at
tiggerscreations@gmail.com, message us or give us a call at
248-686-1613 (if you receive our voice mail, please leave a message, someone will return your call as soon as possible). Please include your name, phone number and reason for your call.
Quantity Limits
We may, at our own discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by the same Web site account, the same credit card, and orders that use the same billing and/or delivery/shipping address. In the event we make a change to an order, we will attempt to notify you by contacting the e-mail and/or billing address provided at the time the order was made.
Classes
Tiggers Creations, LLC offers classes for individuals and small groups, at our location or certain agreed upon location(s) within a 5-10 mile radius of Tiggers Creations, LLC base. (Rochester Hills, Michigan)
Photos used for classes are for illustration purposes only.
Due to availability of certain supplies, we may substitute certain trims, bases, etc., While some projects do not allow for changes projects may. One thing for sure is NO two pieces will ever be exactly the same even with the same supplies.
Creativity is what our classes are about, encouraging self discovery.
Every advancement known to mankind started with a new idea, and new ideas are inspired by imagination and creativity.
Class size limits
Tiggers Creations, LLC reserves the right to limit class participation size.
Discrimination
We do not tollerate any form of descrimination, Each person is treated and respected as the individual person they are. We will remove participants that violate our policies, they will forfeit future class attendance as well as any money already paid.
Disabilities
If you feel you have a disability that may interfere with your ability to attend a class, please contact us prior to registering. In many instances, we can try to accomodate you or your child(ren) special needs, so everyone is able to participate.
Contact information
tiggerscreations@gmail.com or call
248-686-1613
Payment for classes
Unless otherwise stated all payments must be paid at time of registration.
Cancellation-Option 1
If you have to cancel your class, we reserve the right to offer you a credit, which you may use these credits towards any future class.
Cancellation-Option 2
Check to see if we can reschedule at a more convenient time for both you and Tiggers Creations, LLC.
Cancellation-Option 3
Transfer class to a friend.
Please notify Tiggers Creations, LLC as soon as possible at
tiggerscreations@gmail.com of the change.
If we must cancel
Should we at Tiggers Creations, LLC have to cancel class due to unforseen circumstances, we will notify you as quickly as possible. We will use the information you provided during the registration process.
We will reschedule the class for other date(s) and time(s).
Tiggers Creations, LLC does not offer refunds on classes, but will provide store credit for future classes, or for product purchases.
Pricing and Content Disclaimer
The information on www.tiggerscreations.com website may contain typographical errors or inaccuracies and may not be complete or current.
We therefore reserve the right to:
Correct any errors, inaccuracies or omissions
Change or update information at any time without prior notice, (Including after you have submitted your order).
Refuse or cancel orders placed for products listed at an incorrect price, whether or nor the order has been confirmed and your credit card has been charged. If a credit card has been charged, your card will be credited.
Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability.
Tiggers Creations, LLC does not guarantee availablility of all products at all times. Products, colors and prices are subject to change without notice due to manufacturer and or vendor availablility.
Due to the nature of our business and order volume, we reserve the right to subsititue with a similar product of equal or greater valude.
We apologize for any inconvenience this may cause you.
Personalization and Custom Orders
We want your order to be just the way you want it!
We understand that everyone makes mistatkes (including us). Please review your order before submitting
***Check spelling of names, and date(s) provided are correct - as we use this data to complete your order.
***If you are submitting a picture for a personalized project, we have the right to refuse due to poor image quality, the photo can't be used on product due to us being unable to resize properly for your product choice, or the photo goes against our policies. (Obscene etc.)
If you have questions about Personalization or Customizing a piece, please contact us prior to placing your order
tiggerscreations@gmail.com.
***Please understand, we are unable to accept cancellations or changes on orders once they are placed, as they are immediately to production.
Sizing & Color Disclaimer
Tiggers Creations, LLC makes every effort to give you accurate information regarding manufacturer reported sizing information and dimensions for our items in our size charts. Please note that due to the nature of the manufacturing process, from time to time, product sizing may vary.
Due to variations in color settings of phone/tablet/computer screens, it is unavoidable that colors may show slightly differently for everyone. The colors in photos and named descriptors (e.g. "baby blue", "mint green", "bright pink") are approximate and may vary. Colors may also vary due to dye lots.
